Refund policy
<p>Hassle-free 30-day returns on all aftermarket car key products.</p>
<p>We want you to be completely happy with your Keyvora purchase. If you change your mind, or the product isn't right, you can return it to us within 30 days of receipt. This policy sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.</p>
<p>30-day returns</p>
<p>From the date you receive your order</p>
<p>Fast refunds</p>
<p>Processed within 14 days of receipt</p>
<p>Faulty items covered</p>
<p>Return postage paid by us</p>
<h2>What can be returned?</h2>
<p>Most items can be returned within 30 days if they are:</p>
<ul>
<li>Unused and in their original, unopened condition;</li>
<li>Returned with all original packaging, instructions and accessories;</li>
<li>Not cut, programmed, fitted, modified or damaged.</li></ul>
<p>Items that show signs of use, cutting, programming, fitting or damage may have their refund reduced to reflect the loss in value, or may be refused.</p>
<h2>Non-returnable items</h2>
<p>The following items cannot be returned unless they are faulty or not as described:</p>
<ul>
<li>Custom-made, personalised or specially ordered items;</li>
<li>Key blanks that have been cut to a specific key pattern;</li>
<li>Products with damaged or missing packaging where the item cannot be resold as new.</li></ul>
<p>Any non-returnable status will be clearly stated on the product page before you order.</p>
<h2>How to return an item</h2>
<ol>
<li><strong>Contact us first.</strong> Email <a href="mailto:admin@keyvora.co.uk">admin@keyvora.co.uk</a> with your order number, the item you want to return, and the reason. We'll confirm the return address and next steps.</li>
<li><strong>Package securely.</strong> Place the item back in its original packaging with all included parts. Use a padded envelope or small box to prevent damage in transit.</li>
<li><strong>Send it back.</strong> We recommend using a tracked postage service. You are responsible for the return postage unless the item is faulty or not as described.</li>
<li><strong>Refund processed.</strong> Once we receive and inspect the item, we'll process your refund to the original payment method within 14 days. We'll email you to confirm.</li></ol>
<h2>Faulty or incorrect items</h2>
<p>If your item arrives faulty, damaged, or not as described, please contact us at <a href="mailto:admin@keyvora.co.uk">admin@keyvora.co.uk</a> within a reasonable time. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund. We will cover the return postage for genuinely faulty items.</p>
<h2>Exchanges</h2>
<p>If you need a different item (for example, a different button layout), the fastest way is to return the original item for a refund and place a new order for the correct product. This avoids delays caused by stock availability and ensures you get the right item quickly.</p>
<h2>Refund timeline</h2>
<p>Refunds are usually processed within 14 days of us receiving the returned item. Once processed, the money may take a further 3–5 working days to appear in your account, depending on your bank or payment provider (Stripe, PayPal, etc.).</p>
<h2>Need help?</h2>
<p>If you have any questions about returning an item, contact us and we'll be happy to help.</p>
<p><a href="mailto:admin@keyvora.co.uk">Email us</a><a href="/pages/contact">Contact page</a></p>