Shipping policy
Order Cut-Off & Dispatch Orders placed Monday to Friday before 10:00 am (GMT/BST) are processed and dispatched the same working day. Orders placed after 10:00 am, or on weekends and UK public holidays, will be dispatched the next working day. "Dispatched" means your order has left our warehouse and been handed to Royal Mail.
UK Shipping Methods We ship within the United Kingdom using the following Royal Mail services:
- Royal Mail Tracked 48 – Estimated delivery within 2–3 working days from dispatch.
- Royal Mail Next Day (Order by 10am) – Estimated next working day delivery when your order is placed before 10:00 am on a working day.
Delivery estimates begin from the date of dispatch, not the date of order. These are Royal Mail's quoted service timeframes and are not guaranteed delivery dates.
Tracked Delivery All orders are sent with tracked postage. Once your order has been dispatched, you will receive a shipping confirmation containing your Royal Mail tracking number. You can track your parcel at royalmail.com/track-your-item.
Address Changes Please ensure your delivery address is correct before placing your order. We are unable to amend an address once an order has been dispatched. If you notice an error, contact us immediately at support@keyvora.co.uk and we will do our best to assist before the order leaves us.
Delays Whilst we aim to dispatch all orders promptly, delivery times may be affected by high demand periods, adverse weather, or delays within Royal Mail's network. These circumstances are outside our control. If your order has not arrived within 10 working days of your expected delivery date, please contact us so we can raise an enquiry with Royal Mail on your behalf.
International Shipping At this time, Keyvora ships internationally, please get in touch if there is no option available for your address.
Contact Us If you have any questions about your delivery, please get in touch via email : support@keyvora.co.uk