Terms of service
<p>Last updated: 24 June 2026</p>
<p>These Terms & Conditions ("Terms") govern your use of keyvora.co.uk (the "Site") and the sale of products by Keyvora ("we", "us", "our") to you. By placing an order, you agree to these Terms. Please read them carefully before buying. Nothing in these Terms affects your statutory rights as a consumer.</p>
<h2>1. About us</h2>
<p>Keyvora is a UK-based sole trader supplying aftermarket car key shells, fob cases and key blanks. We are not VAT registered, so no VAT is charged or added to our prices. You can contact us at <a href="mailto:admin@keyvora.co.uk">admin@keyvora.co.uk</a>.</p>
<h2>2. Products — important information</h2>
<p>Our products are aftermarket replacement key shells, fob cases and uncut key blanks. They are not genuine manufacturer (OEM) parts unless expressly stated. Please note:</p>
<ul>
<li>Key shells and blanks are supplied as casings/blanks only. Unless clearly described otherwise, they do not include electronics, transponder chips or batteries.</li>
<li>Most products require professional cutting and/or programming by a qualified locksmith or auto-key specialist to function. This service is not included.</li>
<li>It is your responsibility to check compatibility with your exact vehicle make, model, year and existing key before ordering. We are happy to offer guidance, but final responsibility for selecting the correct part rests with you.</li>
<li>Product images are for illustration. Minor variations in colour, finish or button layout may occur.</li></ul>
<h2>3. Placing an order</h2>
<p>When you place an order you will receive an email acknowledging it. This acknowledgement is not acceptance of your order. A binding contract is formed only when we send you an email confirming that your order has been dispatched. We reserve the right to refuse or cancel any order — for example if the product is out of stock, there is a pricing or description error, or we are unable to obtain payment.</p>
<h2>4. Prices and payment</h2>
<p>Prices are shown in pounds sterling (GBP) and, as we are not VAT registered, include no VAT. We take care to ensure prices are correct, but if we discover an error in the price of goods you have ordered, we will contact you to confirm whether you wish to continue at the correct price or cancel. Payment is taken at checkout via our secure payment providers, Stripe and PayPal. Orders are processed through our e-commerce platform, Shopify.</p>
<h2>5. Delivery</h2>
<ul>
<li>UK standard delivery is free. Orders are typically delivered within 2–3 working days of dispatch.</li>
<li>Next-day delivery is available as a paid upgrade. Orders placed before 1:00pm (Monday–Saturday) are dispatched the same day; orders placed after 1pm or on a Sunday are dispatched the next working day. Next-day delivery is a target, not a guarantee, and depends on the courier.</li>
<li>International delivery is available to selected countries and may carry a charge shown at checkout. Delivery times vary. Any customs duties, import taxes or handling fees are the responsibility of the recipient and are not included in our prices.</li>
<li>Delivery timescales are estimates and not guaranteed unless stated. Risk in the goods passes to you on delivery.</li></ul>
<h2>6. Returns and refunds</h2>
<p>We want you to be happy with your purchase. In addition to your statutory rights, we offer a 30-day returns policy.</p>
<ul>
<li>You may return most items within 30 days of receipt for a refund or exchange.</li>
<li>Items must be returned unused and in their original condition and packaging. Goods that show signs of use, fitting, cutting, programming or damage may have their refund reduced to reflect the loss in value, or may be refused.</li>
<li>You are responsible for the cost of return postage unless the item is faulty or not as described. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.</li>
<li>Refunds are processed to your original payment method within 14 days of us receiving the returned goods (or evidence that you have sent them).</li></ul>
<h3>6.1 Custom and special-order items</h3>
<p>Items that are custom-made, personalised or specially ordered to your specification are non-returnable and non-refundable unless they are faulty or not as described, as permitted under UK consumer law. This exemption will be made clear on the relevant product before you order.</p>
<h3>6.2 Faulty or incorrect items</h3>
<p>If an item arrives faulty, damaged or not as described, please contact us at <a href="mailto:admin@keyvora.co.uk">admin@keyvora.co.uk</a> within a reasonable time. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund. We will cover return postage costs for genuinely faulty items.</p>
<h2>7. Your right to cancel (online orders)</h2>
<p>As you are buying online, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, without giving a reason (this does not apply to custom/special-order items as set out in clause 6.1). Our 30-day returns policy above is more generous than this and applies in the same way. To cancel, contact us at <a href="mailto:admin@keyvora.co.uk">admin@keyvora.co.uk</a>.</p>
<h2>8. Warranty and your statutory rights</h2>
<p>All products are sold subject to your statutory rights under the Consumer Rights Act 2015 — they must be of satisfactory quality, fit for purpose and as described. We do not offer an additional manufacturer's warranty beyond these statutory protections. Damage caused by incorrect fitting, cutting, programming, misuse or normal wear and tear is not covered.</p>
<h2>9. Limitation of liability</h2>
<p>We supply products for private, domestic use. To the extent permitted by law, we are not liable for any business losses, or for indirect or consequential losses such as the cost of locksmith services, vehicle recovery, or being locked out of a vehicle. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Our total liability for any order will not exceed the price you paid for the goods.</p>
<h2>10. Privacy</h2>
<p>We process your personal data in accordance with our <a href="/policies/privacy-policy">Privacy Policy</a>, which forms part of these Terms.</p>
<h2>11. Events outside our control</h2>
<p>We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including courier delays, strikes, severe weather, or supply shortages.</p>
<h2>12. Changes to these Terms</h2>
<p>We may update these Terms from time to time. The version that applies to your order is the one published on the Site at the time you place it.</p>
<h2>13. Governing law</h2>
<p>These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your local courts.</p>
<h2>14. Contact us</h2>
<p>For any questions about these Terms, your order, or returns, contact us at <a href="mailto:admin@keyvora.co.uk">admin@keyvora.co.uk</a>.</p>